Concentrix Off Campus Drive for Fresher 2023 Hiring Representative, Operations

Concentrix Off Campus Drive for Fresher 2023 Hiring Representative, Operations

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Representative, Operations Role as hiring by Concentrix Off Campus Drive for Fresher 2023. Graduate / Undergraduate Candidates can apply for the post.

CONCENTRIX OFF CAMPUS DRIVE FOR FRESHER 2023 – OVERVIEW

Company Concentrix
Roles Representative, Operations
Qualifications Graduate / Undergraduate
Location Kolkata/ Ranchi/ Visakhapatnam/ Noida/ Chandigarh/ Hyderabad/ Pune/ Thane/ Bangalore/ Mumbai
Work ExperienceFreshers or Any experience
Salary 4 LPA – 5 LPA

ABOUT CONCENTRIX COMPANY

Concentrix is a multinational provider of business services, offering solutions for digital innovation, workforce optimization, and customer engagement. Concentrix, which has its headquarters in Fremont, California, serves clients in more than 40 countries and in a variety of industries, including retail, financial services, healthcare, telecommunications, and technology. The company’s specialty is providing end-to-end customer support services, and boosting customer experiences with cutting-edge technologies and analytics.

Concentrix has a team of committed professionals who work together to provide a variety of services, including digital marketing, technical support, and multichannel customer care. Concentrix, a prominent force in the business process outsourcing (BPO) sector, is well-known for its dedication to quality and client satisfaction. It assists clients in navigating and succeeding in the constantly changing world of customer engagement.

Concentrix is an American provider of business services with a focus on business performance and customer engagement. Concentrix went public as a separate business on December 1, 2020, after serving as a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006.[4] Fremont, California serves as the home base for Concentrix.[5] Although Concentrix was established in 1983, its roots can be found in 1973 when it purchased IBM’s insurance administration business solutions and services in 2013.[6]

Concentrix has expanded through a number of acquisitions; since 2006, it has added eight businesses. The IBM Worldwide Customer Care Services Business (also known as IBM Daksh) and the Minacs Group Pte are two particularly noteworthy acquisitions. Convergys and Synnex announced on June 28, 2018, that they had finalized a deal whereby Synnex would buy Convergys for $2.43 billion in cash and stock, and then integrate it with Concentrix.[7]

Convergys Corporation and Synnex announced the completion of their merger on October 5, 2018.[8] Concentrix announced in May 2022 that it has reached a final agreement to purchase ServiceSource International, Inc. (NASDAQ: SREV), a B2B customer experience technology and solutions company based in the United States. The $131 million deal was worth it.[9] Concentrix announced on March 29th, 2023, that it would acquire Webhelp and merge the two companies in a deal valued at $4.8 billion. It is estimated that the combined value of the companies is approximately $9.8 billion.[10] According to EU Merger Regulations, the acquisition received approval from the European Commission, as was announced in September 2023.[11]

HM Revenue and Customs, the UK tax authority, awarded Concentrix a £75 million contract in 2014 to examine two million tax credit claims for fraud and incorrect tax credit awards.[12] Tax credits are a type of social welfare benefit that is provided to low-income parents and workers in the United Kingdom. The cross-party parliamentary committee on welfare severely criticized Concentrix in 2016 for closing thousands of claimants’ claims improperly, depriving them of money for necessities.[13]

According to a government report, 87% of the 36,000 appeals against Concentrix were upheld.[14] The contract was set to expire in 2017, and HMRC declared in September 2016 that it would not be renewed. Despite this, the Treasury has so far rejected calls for a thorough investigation.[15] Additionally, thousands of claimants are entitled to receive reimbursement for claims that were mistakenly stopped as a result of Concentrix’s shortcomings.[16]

HMRC spent £43 million processing the case reviews that followed.[17][18] No one else can truly comprehend customers the way we do. Our engineers search through billions of data points for the insight they need to create emotionally charged and disruptive experiences. We think that by utilizing generative AI, brands will be able to multiply customer experience (CX) results and provide great service at every turn. It transforms the game.

Check out how we can guide you through the AI revolution. Reenergized leadership: begin using generative AI with our indispensable executive whitepaper. Get it now to experience the enterprise-wide, transformative power of artificial intelligence. We design revolutionary consumer experiences that support brand expansion both now and in the future. No one else can truly comprehend customers the way we do. Our engineers search through billions of data points for insights, which they then use to create emotionally charged and disruptive experiences.

Our vision is to create experiences that surpass mere amazement by fusing human creativity and artificial intelligence to develop, construct, and manage fully integrated customer journeys at large scale throughout the whole company. Whether your business is a small startup with big ideas or a well-known international brand, we are everyone’s neighbor—not just yours. We can handle customer journeys that span multiple channels, technologies, or even geographical distances. We work behind the scenes for the companies you use on a daily basis.

CONCENTRIX OFF CAMPUS DRIVE FOR FRESHER 2023 – REPRESENTATIVE, OPERATIONS RESPONSIBILITIES

  • In order to guarantee that standard operating procedures are effectively followed, oversee and manage daily operations. Determine which processes need to be improved, then collaborate with teams to put those improvements into action.
  • Evaluate performance, spot trends, and formulate well-informed optimization recommendations by analyzing operational data. Provide management with regular reports that highlight key performance indicators and offer suggestions for improvement.
  • Work together with different teams inside the company to make sure everything runs smoothly. Team members should receive support and direction from you as you facilitate communication and deal with any operational issues that may come up.
  • Establish procedures for quality assurance and keep an eye on them to make sure operations adhere to set standards. To find areas for improvement and make sure that company policies and industry regulations are being followed, conduct audits and assessments on a regular basis.

CONCENTRIX OFF CAMPUS DRIVE FOR FRESHER 2023 – SKILLS REQUIRED

  • To evaluate data, spot trends, and come to wise decisions, Representatives in Operations need to possess strong analytical abilities. This involves the capacity to analyze and interpret performance indicators, evaluate procedures, and suggest enhancements for maximum effectiveness.
  • To coordinate with different teams and communicate operational strategies, effective communication is crucial. Representatives need to be able to collaborate with ease, communicate effectively, and encourage positive team dynamics.
  • Operations representatives face a variety of difficulties that call for strong problem-solving abilities. Identifying problems, figuring out their underlying causes, and putting solutions in place are essential for keeping things running smoothly and handling unforeseen disruptions.
  • Operations must pay close attention to detail to guarantee that procedures function properly and adhere to set standards. Agents need to be very careful when observing processes and performing quality assurance.

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Concentrix Off Campus Drive for Fresher 2023 – Frequently Asked Questions?

Q:- What is the company name?
ans:- Concentrix

Q:- What is the post offered by the company?
ans:- Representative, Operations

Q:- What are the qualifications required for this post?
ans:- Graduate / Undergraduate

Q:- What is the salary range for this post offered by the company?
ans:- 4 LPA – 5 LPA

Q:- Could you provide me with some company information?
Ans:- Concentrix is a global business services provider that provides workforce optimization, customer engagement, and digital innovation solutions. With its main office located in Fremont, California, Concentrix provides services to customers in over 40 countries across multiple sectors, such as technology, retail, financial services, healthcare, and telecommunications.

Using cutting-edge technologies and analytics to improve customer experiences and deliver end-to-end customer support services are the company’s areas of expertise. A group of devoted experts at Concentrix collaborate to offer a range of services, such as multichannel customer service, technical support, and digital marketing. Concentrix is a well-known player in the business process outsourcing (BPO) industry, renowned for its commitment to client satisfaction and quality.

How to Apply Concentrix Off Campus Drive for Fresher 2023

  • Select the “Apply here” button that is located below. You will be taken to the official career page of the company.
  • “Apply Online” should be clicked.
  • If you haven’t already, make an account.
  • Log in after registering and complete the application form with all the required information.
  • If asked, submit all necessary documents (such as a resume, grade report, and proof of identity).
  • In your application, be sure to include factual information.
  • Make sure all the information entered is accurate.
  • After verification, submit the application process.

DISCLAIMER:

The aforementioned recruitment information is solely being provided for informational purposes. The organization’s official website is where the aforementioned recruitment information was found. We make no guarantees regarding employment. The company’s established recruitment process must be followed when hiring new employees. We don’t charge anything for providing information about this job.

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Concentrix Off Campus Drive for Fresher 2023 Hiring Representative, Operations
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