FIS Off Campus Drive for Fresher 2023 Hiring Call Center Operations Analyst

FIS Off Campus Drive for Fresher 2023 Hiring Call Center Operations Analyst

Table of Contents

know the Responsibilities and Requirements for the FIS Off Campus Drive for Fresher 2023. Go through this full article and Apply.

FIS Off Campus Drive for Fresher 2023 – Overview

Company FIS
Role Call Center Operations Analyst
Qualification Any Graduate
Experience 0-3 Years
Location Gurgaon
Salary 3 LPA – 4 LPA

ABOUT FIS COMPANY

Global financial technology provider Fidelity National Information Services, or FIS, offers the financial sector a variety of products and services. With its main office located in Jacksonville, Florida, FIS focuses on providing technological solutions for a range of financial services, including risk management, payments, and banking. The company is essential to financial institutions’ digital transformation because it helps them adjust to changing market demands.

FIS, with its extensive product portfolio and global reach, is acknowledged as a major force behind the advancement of efficiency and innovation in the financial technology sector. An extensive array of financial products and services is provided by the American multinational company Fidelity National Information Services, Inc. (FIS). FinTech, or financial technology, is what FIS is best known for, and as of Q2 2020, it offers its solutions in three main segments: capital market solutions, banking solutions, and merchant solutions.

Through the processing of about 75 billion transactions in service to more than 20,000 clients worldwide, FIS facilitates the movement of about $9 trillion annually. According to the FinTech Forward 2016 rankings, FIS came in second place.[3] In Q3 2019, FIS completed its most recent acquisition of Worldpay for $35 billion, making it the biggest processing and payments business globally. For the financial services industry, FIS offers a range of products, including investment and retail banking. Among them is “Profile,” a banking application built on the open-source GT.M database engine, which FIS maintains for transaction processing.

In the course of its existence, FIS has acquired numerous companies.[7] The largest to date was supposed to have been worth about US$70 billion, but that plan was abandoned in December 2020. Following pressure from activist investors, the company declared in February 2023 that it would separate its merchant division, which included Worldpay, within the upcoming year.[30] WorldPay is valued at $18.5 billion after FIS and private equity firm GTCR agreed to sell a 55% stake in the company in July 2023 for $11.7 billion.

In FIS’s Q1 2020 earnings report, quarterly revenue increased by 50% year over year to $3.01 billion from $2.07 billion, while adjusted net earnings more than doubled (+112%) to $802 million from $378 million. The majority of these significant increases, as reported in the FIS Q1 2020 earnings report, can be attributed to the historically large $35 billion merger/acquisition deal with Worldpay, Inc. that closed in Q3 2019. With an annual revenue of US$9.123 billion, FIS reported earnings of US$1.319 billion for the 2017 fiscal year, a 1.3% drop from the previous fiscal cycle.

In November 2018, the market capitalization of FIS was estimated to be worth over US$33 billion, with shares trading for over $106 a share. A worker at one of Certegy Check Services’ subsidiaries stole 2.3 million consumer records containing credit cards, bank accounts, and other personal information, the company, which is part of FIS, announced on July 3, 2007.[34] A later estimate of 8.5 million consumer records was added to this initial figure.

Due to the privacy breach, a law firm filed a class-action lawsuit against CCS and its parent company FIS the following month. The firm argues that because CCS offers check-verification services to numerous large U.S. retailers, “consumers do not choose to use the services of these companies but rather are forced to do so”. August 2011 saw the establishment of FIS’s Florida-based eFunds Prepaid Solutions.

FIS Off Campus Drive For Fresher – Roles & Responsibilities For Call Center Operations Analyst

  1. Call center performance metrics should be tracked and examined to guarantee effectiveness and high-caliber service.
  2. Analyze call data to find trends and patterns that can be used to improve processes.
  3. Work together with call center teams to maximize resource allocation and workforce management.
  4. Create and put into action plans to improve customer satisfaction and call center operations.
  5. For management review, create and maintain reports on key performance indicators (KPIs).
  6. Make training program recommendations based on the results of the performance analysis.
  7. Participate in the creation and execution of policies and procedures for call centers.
  8. When there are service problems, identify the underlying cause and take appropriate action.
  9. Make use of call center tools and software for reporting and data analysis.
  10. Keep abreast of market developments and industry best practices to improve call center productivity.

FIS Off Campus Drive for Fresher – Skills Required For Call Center Operations Analyst

  1. competent with call center software, including data analysis and reporting.
  2. strong analytical abilities to decipher performance metrics and derive conclusions.
  3. outstanding familiarity with industry best practices and call center operations.
  4. Proficiency in communication to facilitate cooperation with multidisciplinary groups.
  5. Detailed-oriented and capable of seeing trends and patterns in data.
  6. the ability to solve problems in order to deal with difficulties and inefficiencies in operations.
  7. knowledge of resource optimization and workforce management.
  8. proficiency with tracking and monitoring key performance indicators using software tools.
  9. flexibility in response to changing call center procedures and technologies.
  10. Time management abilities to fulfill operational objectives and prioritize tasks.

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FAQs :

Q:- What is the company name?
ans:-FIS

Q:- What is the post offered by the company?
ans:-Call Center Operations Analyst

Q:- What are the qualifications required for this post?
ans:-Any Graduate

Q:- What is the salary range for this post offered by the company?
ans:-3 LPA – 4 LPA

Q:- Could you provide me with some company information?
Ans:- Fidelity National Information Services, or FIS, is a global provider of financial technology that provides a range of goods and services to the financial industry. FIS, which has its headquarters in Jacksonville, Florida, specializes in offering technology solutions for a variety of financial services, such as banking, risk management, and payments. Due to its ability to help financial institutions adapt to shifting market demands, the company is crucial to their digital transformation.

With its wide range of products and global presence, FIS is widely recognized as a driving force behind the development of efficiency and innovation in the financial technology industry. Fidelity National Information Services, Inc. is a multinational financial services and products company based in the United States.

How to Apply FIS Off Campus Drive for Fresher 2023

  • Select the “Apply here” button that is located below. You will be taken to the official career page of the company.
  • “Apply Online” should be clicked.
  • If you haven’t already, make an account.
  • Log in after registering and complete the application form with all the required information.
  • If asked, submit all necessary documents (such as a resume, grade report, and proof of identity).
  • In your application, be sure to include factual information.
  • Make sure all the information entered is accurate.
  • After verification, submit the application process.

DISCLAIMER:

The aforementioned recruitment information is solely being provided for informational purposes. The organization’s official website is where the aforementioned recruitment information was found. We make no guarantees regarding employment. The company’s established recruitment process must be followed when hiring new employees. We don’t charge anything for providing information about this job.

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FIS Off Campus Drive for Fresher 2023 Hiring Call Center Operations Analyst

The aforementioned recruitment information is solely being provided for informational purposes. The organization’s official website is where the aforementioned recruitment information was found. We make no guarantees regarding employment. The company’s established recruitment process must be followed when hiring new employees. We don’t charge anything for providing information about this job.

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