Ujjivan Small Finance Bank Mega Off Campus Drive 2023 Hiring Customer Relationship Officer

Ujjivan Small Finance Bank Mega Off Campus Drive 2023 Hiring Customer Relationship Officer

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 Ujjivan Small Finance Bank Mega Off Campus Drive 2023. Go through this full article & know the responsibilities and requirements.

Ujjivan Small Finance Bank Mega Off Campus Drive 2023 – Overview

Company Ujjivan Small Finance Bank
RoleCustomer Relationship Officer
QualificationGraduate or Post Graduate in any field of management
Experience 0-5 years
Location Bangalore/ Kolkata/ Pune/ Bareilly/ Coimbatore/ Meerut/ Ahmedabad
Salary3 Lpa – 8 Lpa


The primary goal of Ujjivan Small Finance Bank, Mega Off Campus Drive 2023 formerly known as Ujjivan Financial Services, is to offer financial services to underserved and unbanked segments of society.

The bank is located in India. The bank, which has its headquarters in Bengaluru, India, was first founded as a microfinance organization and later changed its name to a small finance bank after getting the Reserve Bank of India’s (RBI) regulatory approval.

A variety of banking services and products are provided by Ujjivan Small Finance Bank, including microloans, fixed deposits, savings accounts, and other financial solutions designed to address the needs of local people. Through the provision of easily accessible and reasonably priced banking services, the bank hopes to empower clients and advance financial inclusion.

It functions via a network of branches located in several Indian states. Finances for Businesses Reach the predetermined goals for GL in terms of repeat GL loans and open market acquisition. Convert GL clients’ relatives and recommendations for family banking in terms of establishing savings accounts and keeping a minimum amount aggressively seeking out FD and RD

term deposits from GL customers’ families. Provide customers and their families with appropriate insurance products to ensure sufficient coverage. Determine which GL clients may be eligible for individual loans, either secured or unsecured. Unsecured information needs of the client Send qualified secured loan leads to the appropriate loan officers.

Provide the ACRM Customer with feedback pertaining to products and customer insights. Make sure clients and family members receive education regarding the full line of banking goods Ujjivan offers loans, GLIL Secured Deposits Insurance. Engage in polite, professional interactions with clients and deliver timely, accurate, and efficient services Ensure that his or her clients’ insurance claims are settled promptly. Respond to consumer inquiries about GL IL Family Banking in a timely manner.

Internal Method Surveys of potential new areas of collaboration are identified and carried out, along with projection meetings for GL and Family Banking Group Loans. Complete the customer profile forms. Credit Completes the application form accurately and gathers the necessary paperwork to open an account while strictly adhering to KYC regulations. Compulsory Group Training CGTs Individual loans Examine current customer data, including repayment capacity,

and complete customer profile forms. accurately fills out a loan application form and gathers supporting documentation for savings accounts for customers and their families in Ujjivan; assist in conducting CSR activities and encouraging customers to participate in the Financial Literacy Program; provide detailed field reports to ACRM and discuss issues related to the field;

maintain current knowledge of GLIL and Family Banking products and services; and ensure adherence to training. Complete account opening in strict compliance with KYC norms; coordinate with customers in the disbursement process; conduct center meetings on time and without fail; collect deposits for savings accounts fixed deposit updates all transactions on TrueCell an interface to track monetary

transactionsMandatory training programs for employees to guarantee that goal-setting, mid-year reviews, and performance appraisals are finished within designated deadlines one of the top small finance banks in the nation is Ujjivan Small Finance Bank (USFB) Limited.

As a mass market bank, it is still dedicated to providing financial and digital inclusion to underserved and unserved populations. We now serve a large customer base with personalized customer service and are a one-stop shop for financial services. Using technology as a major enabler, Ujjivan Small Finance Bank keeps growing and improving the clientele it serves. enhanced digital interfaces

have given our clients the ability to look for quick and simple access to financing at all times, regardless of their location or language. This has made it possible for the Bank to strengthen its relationships with customers in a variety of places. As a “Responsible Bank,” we continue to be committed to fostering a long-lasting social impact via programs for financial literacy and community development.

In 2005, Ujjivan Financial Services Limited (UFSL) was established as an NBFC with the goal of serving the “economically active poor” who were underserved by financial institutions by offering a comprehensive array of financial services. After UFSL received an RBI license, it established Ujjivan Small Finance Bank (USFB), which started accepting deposits on February 1, 2017.

We are a listed entity and a “scheduled bank,” as defined by the Reserve Bank of India Act, 1934’s Second Schedule. With a 170-fold oversubscription, our 2019 IPO was hailed as the best in the banking and financial services industry during the previous four years. With more than 79 lakh customers and 700 banking touchpoints spread across 304 districts, 26 states, and Union Territories, the bank is present throughout all of India.

Our accessible alternate channels and digital presence, which include phone banking, tablet-based origination, mobile applications, and internet banking, among others, offer 24/7 access to all of the Bank’s services. As a responsible mass market bank, to offer financial services to underserved and unserved customers with the goal of creating a sustainable future. Our size, capacity, and dedication allow us to become a world-class organization with a deeply ingrained culture and values that guide everything we do.

Ujjivan Small Finance Bank Mega Off Campus Drive 2023– Roles & Responsibilities For Customer Relationship Officer

  1. Customer Engagement: Cultivate and preserve a solid rapport with clients, making sure that their questions and needs are promptly answered.
  2. Product Knowledge: Be well-versed in the bank’s offerings so that you can assist clients and provide appropriate solutions.
  3. Onboarding: Assist new clients with the onboarding process by helping them open accounts and obtain necessary paperwork.
  4. Resolution of Issues: Address grievances and issues raised by clients, striving for gratifying outcomes while preserving a favorable client experience.
  5. Cross-selling: Look for ways to upsell and cross-sell current clients on additional goods or services.
  6. Financial Advisory: Help clients make educated decisions about banking products by giving them basic financial advice and information.
  7. Documentation: Make sure that all associated paperwork and customer documentation are completed accurately and on time.
  8. Compliance: To guarantee compliance in every customer interaction, follow internal policies and regulatory guidelines.
  9. Effective and transparent communication with clients should be maintained via a variety of channels, such as phone, email, and in-person interactions.
  10. Managing Customer Feedback: Collaborate with internal teams to implement service quality improvements based on customer feedback.

Ujjivan Small Finance Bank Mega Off Campus Drive 2023 – Skills Required For Customer Relationship Officer

  1. Communication Skills: Proficient in written and verbal communication to engage with clients in an efficient manner.
  2. Customer satisfaction is the main focus of a strong customer service orientation.
  3. Empathy: Ability to understand and empathize with customers’ needs and concerns.
  4. Problem-Solving: Effective problem-solving skills to address customer issues and provide solutions.
  5. Product expertise: Comprehensive understanding of banking services and products to provide precise customer assistance.
  6. Strong interpersonal skills are necessary to establish and preserve a good rapport with customers.
  7. Sales Acumen: The ability to recognize upselling and cross-selling opportunities using fundamental sales skills.
  8. Adaptability: The capacity to change to meet the needs of shifting consumers and follow market trends.
  9. Meticulous attention to detail is necessary for accurate record-keeping and documentation.
  10. Teamwork: The capacity to work cooperatively with internal teams to guarantee flawless client experiences.

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Ujjivan Small Finance Bank Mega Off Campus Drive 2023

Frequently Asked Questions?

Q:- What is the company name?
ans:-  Ujjivan Small Finance Bank

Q:- What is the post offered by the company?
ans:- Customer Relationship Officer

Q:- What are the qualifications required for this post?
ans:-    Graduate or Post Graduate in any field of management

Q:- What is the salary range for this post offered by the company?
ans:-   3 Lpa – 8 Lpa

Q:- Could you provide me with some company information?
Ans:- Ujjivan Small Finance Bank, formerly known as Ujjivan Financial Services, was founded with the main objective of providing financial services to underserved and unbanked communities. India is where the bank is situated. The bank was initially established as a microfinance organization, and after receiving regulatory approval from the Reserve Bank of India (RBI), it renamed itself as a small finance bank. The bank is headquartered in Bengaluru, India.

Ujjivan Small Finance Bank offers a range of banking services and products, such as savings accounts, fixed deposits, microloans, and other financial solutions tailored to the needs of the community. The bank aims to promote financial inclusion and empower customers by offering easily accessible and reasonably priced banking services. It operates through a network of branches spread across multiple Indian states.

How to Apply Ujjivan Small Finance Bank Mega Off Campus Drive 2023

  • Select the “Apply here” button that is located below. You will be taken to the official career page of the company.
  • “Apply Online” should be clicked.
  • If you haven’t already, make an account.
  • Log in after registering and complete the application form with all the required information.
  • If asked, submit all necessary documents (such as a resume, grade report, and proof of identity).
  • In your application, be sure to include factual information.
  • Make sure all the information entered is accurate.
  • After verification, submit the application process.


The aforementioned recruitment information is solely being provided for informational purposes. The organization’s official website is where the aforementioned recruitment information was found. We make no guarantees regarding employment. The company’s established recruitment process must be followed when hiring new employees. We don’t charge anything for providing information about this job.

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